Shipping policy
At LUNAVO, we are committed to delivering your order safely and as quickly as possible.
Processing Time
- Orders are processed within 1–3 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
Shipping Time
Delivery times vary depending on your location:
- Local Orders: 2–5 business days.
- International Orders: 7–15 business days.
Please note that shipping times may vary during holidays or due to customs procedures and courier delays.
Shipping Fees
Shipping charges are calculated at checkout based on your delivery location and order size.
Order Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number so you can monitor your shipment.
Delays
While we strive to deliver all orders on time, unexpected delays caused by weather, customs, or courier services may occur. We appreciate your patience and understanding.
Incorrect Address
Customers are responsible for providing accurate shipping information. LUNAVO is not responsible for delays or additional shipping costs resulting from incorrect or incomplete addresses.
Damaged or Lost Packages
If your package arrives damaged or is lost during transit, please contact us within 48 hours of delivery (or the expected delivery date). We will work with the shipping carrier to resolve the issue as quickly as possible.
Contact Us
If you have any questions regarding shipping, please contact our customer support team. We are always happy to assist you.